Propel Health's Clinical Program

What is Care Advising?

Care Advising is an integral part of Propel Health’s population health strategy. The goal of our population health programs—known at Propel Health as Care Advising services—is to improve the health of high-risk patients in the network. This includes:

  • Improving care coordination for patients
  • Advancing chronic care management
  • Educating patients about diagnoses and self-management
  • Implementing care plans for high-risk patients and patients with complex care needs
  • Improving medication compliance
  • Addressing patient/caregiver needs (e.g., adequate support and resources at home)
  • Improving adherence to the hospital discharge care plan for patients discharged to home
  • Decreasing avoidable utilization events (e.g., readmissions)
  • Increasing the number of patients engaged with health plan Care Advisors Participants are identified for Care Advising programs through a technology platform called Identifi℠, which is managed by Evolent Health.

Who are Care Advisors?

Care Advisors are registered nurses. They complement and extend services already provided by primary care providers and hospitals. Care Advisors connect patients to their primary care doctor by maintaining a comprehensive care plan. They work directly with patients to improve their health and well-being and manage medical costs.

Care Advising Approach

Care Advising support the relationship between patients and their most trusted advisors, the primary care physician. Care Advising is not a substitute for physicians’ professional medical advice—it serves as a complement to care outside of the office setting.